Frequency Asked Questions
Setup

Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.

Q: Do we have to keep the inflatable plugged in the entire time?
A: Yes. A blower keeps air in the jump/slide unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Power Supply and Generators
Q: What about parks? 
A: We love setting up at parks but most parks don't have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, many parks may have regulations pertaining to inflatable rides and also may require reservations. Be sure to contact the park office about their policies and need for reservations.

Q:What do I need for power? Do I need a generator for each inflatable?
A: As discussed above, the inflatable must be within a 100' of a power outlet. If the inflatable ride is being set up further away or no power source is available, a generator is required.  We calculate the number of generators based on the number of blowers that are required for the rides ordered. We can safely power (3) 1.5 h.p. blowers with one generator. Most inflatables only require one blower, however, the larger the unit, the more blowers are needed.

Q: Can I provide my own generator?
A: Absolutely, if your generator is large enough to power the blower. We use a 5500-watt generator with two 20-amp circuits 
(each having 4 plugs).

Q: What happens if my generator isn’t big enough?
A: Once we deliver the inflatable and begin setting up the unit, if your generator is not powerful enough to properly power the blower, you can rent a generator from us if we have one on the trailer. If not, we cannot leave an inflatable that has not been properly installed and safety-checked. We cannot wait for a generator to show up for more than a few minutes due to our delivery schedule. You will be charged a full rental even if the unit cannot be set up due to the delivery and labor required.

Insurance
Q: Is Fun2Bounce insured?
A: Fun2Bounce carries full liability insurance coverage.

Payment Information
Q: What payments do you take?
A: A 50% deposit is due when booking the reservation. The final payment will be due 5 days before the event.  Therefore, on that day you can just ENJOY! 

Q: You don’t take checks?
A: We accept checks from schools and churches.

Q: What if we need to cancel?
A: If you need to cancel your reservation, you may do so 7 days in advance with a full refund. If the cancellation (not weather-related) is within 7 days of the reservation, the deposit will be forfeited.

Q: What is your weather policy?
A: Bad weather conditions (rain, high winds, etc.) may force us to cancel your reservation for safety reasons. Inflatables cannot be used in rain or winds greater than 20 mph because of the risk of injury or damage to property. If the weather the day of the reservation is questionable, Fun2Bounce will give you the option of rescheduling without penalty or accepting delivery of your inflatable. However, if you accept the delivery of the inflatable and the weather does turn bad, a refund cannot be given. If your reservation has to be cancelled because of the weather, you will have the option of applying your deposit to another reservation date or getting a full refund.

Q: Do you require a deposit?
A: Yes, all orders require a $50 credit card deposit. This is fully refundable if you cancel your order at least 48 hours prior to your rental date. If you cancel within 48 hours prior to your rental, you will be given a rain check good for 1 year. 

Space, Size, Access, Surface Questions
Q: How big are your inflatables?
A: The dimensions of our inflatable rides are noted in their descriptions on the website. Please allow for adequate space beyond these dimensions to allow for proper anchorage, the blower and foot traffic. The inflatable ride cannot be in contact with trees or walls as this will damage the ride. When in doubt, measure your space to make sure it will fit.  If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), indoor surfaces, asphalt, and concrete. Sorry, we cannot set up on any type of rocks as the constant rubbing will wear through the vinyl. For safety reasons, the area has to be relatively level.

Q: Are there any inflatables that can be set up indoors?
A: We can and have set up indoors (i.e. at a convention center) however, for most indoor locations (churchs, school gyms, etc.), the restrictions are based on the access into the building (the size of the doors) and the actual setup area (don’t forget the height of the inflatable). Each inflatable has the minimum setup space requirements next to the picture on the website. If you have any questions, please call our office. It may be obvious, but we are unable to set up water rides indoors!

Damage
Q: Are we responsible for the unit if it gets a tear or becomes damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Over a period of time, seems may develop tears in high-traffic areas. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or to negligence such as, but not limited to, silly string, face paint, gum, food, drink, shoes and sharp objects that puncture or tear the inflatable, you will be responsible for all damages up to and including replacement of the unit/blower and any lost business incurred by the loss of the unit.


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